Faqs

What types of caviar does Caviar Heritage offer?

Caviar Heritage offers a premium selection of caviar, including Sturgeon Caviar, Salmon Caviar, and Tobiko. Our premium offerings include Kaluga Queen Hybrid Caviar, Caviar Albino Almas, Caviar Heritage Gold, Caviar Royal Beluga Huso Huso, Caviar Persian Beluga Huso Huso, Caviar Royal, Caviar Premier, Caviar Imperial, Caviar Ocietra, Caviar Royal Baerii, Caviar Siberian Ocietra, Russian Red Caviar, Russian Black Caviar, and Black Caviar.

Where does Caviar Heritage source its caviar from?

We meticulously source our caviar from around the world and are committed to delivering the best quality Russian caviar, preserving its natural taste. We ensure sourcing from reputable suppliers to guarantee authenticity and sustainability.

How can I tell the quality of the caviar?

Caviar Heritage emphasizes “Unrivaled Excellence” and a commitment to quality, ensuring each pearl embodies the perfect blend of flavor, texture, and freshness. Our products are carefully selected to meet high standards.

Do you offer other gourmet seafood products besides caviar?

Yes, in addition to our wide range of caviar, we also offer other premium gourmet products such as Smoked Salmon, Crab, Truffle Products, Saffron, as well as various Accessories and Condiments.

What is the difference between various caviar types (e.g., Beluga vs. Ocietra vs. Imperial)?

While we offer a wide range of caviar types, detailed differences in flavor and texture for each specific type are best explored through our product descriptions on the website. However, Beluga caviar is widely acclaimed as the epitome of indulgence and considered one of the best in the world.

Ordering & Delivery

How do I place an order on your website?

You can easily place an order through our user-friendly online platform. Simply browse our selection, add desired items to your cart, and proceed to checkout.

What payment methods do you accept?

We offer “Cash On Delivery” as a convenient payment option, allowing you to pay when your product is delivered to your doorstep.

Do you offer fast shipping?

Yes, we provide fast shipping, with your order delivered quickly and promptly to your doorstep in our dedicated chiller vans to maintain freshness.

What are your delivery areas?

We deliver opulence to your doorstep in the heart of the UAE, with a primary focus on Dubai. For specific delivery areas beyond Dubai, please contact our customer service.

How long does delivery take?

While we ensure quick and prompt delivery in our dedicated chiller vans, precise delivery times are not specified on the website. For more detailed information on delivery schedules, please contact us directly.

How is the caviar packaged for delivery?

Your caviar order is delivered in dedicated chiller vans to ensure it remains fresh and at the optimal temperature until it reaches your doorstep.

Storage & Serving

How should I store caviar once I receive it?

Information on specific storage instructions is not explicitly detailed on our website. For best practices to maintain the freshness and quality of your caviar, please refer to the packaging or contact our customer service team.

What is the shelf life of your caviar?

Details regarding the exact shelf life of our caviar products are not provided on the website. Please refer to the product packaging for best-before dates or contact our customer service for more information.

What is the best way to serve caviar?

While specific serving suggestions are not detailed, caviar is traditionally served chilled, often with a mother-of-pearl spoon to preserve its delicate flavor.

What are common accompaniments for caviar?

Our gift sets sometimes include classic accompaniments, and caviar is often paired with Champagne. For broader recommendations, traditional pairings often include blinis, toast points, crème fraîche, and chopped chives.

Returns & Refunds

What is your return policy?

Information regarding our detailed return policy is not explicitly available on the browsed sections of the website. Please contact our customer service for details on returns and exchanges.

What if my order arrives damaged or is not what I expected?

Our website does not explicitly detail procedures for damaged orders. In such an event, please contact our customer service immediately so we can assist you.

About Caviar Heritage

Where is Caviar Heritage located?

Our physical location is Warehouse 5, Goshi Warehouse Village, 22nd St – Al Quoz Industrial Area 3, Dubai, UAE.

How can I contact customer service?

You can reach our customer service by phone at +971 52 105 4464, +971 55 226 5230, +971 4 294 9240, or +971 52 644 4206. You can also email us at info@wildnorthfish.com, or use the contact form available on our website.

Gift Sets & Accessories

Do you offer caviar gift sets?

Yes, we offer decadent caviar gift sets for discerning tastes, such as the “Caviar Gift Set Golden Selection” and “Imperial Caviar Collection.” These sets are designed to elevate the experience for caviar connoisseurs.

Can I customize a gift set?

Our gift sets come with various options including Beluga Caviar sets with classic accompaniments, Osetra Caviar samplers, or a blend of Russian Osetra and Siberian Sturgeon. While specific customization options beyond these pre-defined blends are not explicitly stated, you may contact our customer service for personalized requests.